Updated Password Reset Process
  • 18 May 2021
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Updated Password Reset Process

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Prior to this release, an email address might be associated with multiple accounts and each may have a unique password. This release consolidates all passwords so there is only one per email address, regardless of how many accounts that user has access to.

Example

Shiela has access to three different accounts associated with her sheila@xyz.com address:

  • Acme, Inc.
  • Huntsman Group
  • XYZ Corp

Previous password reset process would require Shiela to choose which account to reset the password on, meaning each account was likely associated to different passwords.

The new password reset process ensures all accounts will accept the single password Sheila chooses. It will no longer be possible to have unique passwords per account for a single email address.

If you have a need for multiple passwords associated with one account (e.g. separate user for API access), a unique email address will be required.

FAQ

I don't have access to more than one account. Does this affect me?
No. The release only changes the password process for users with access to more than one account.

Why are you making this change?
Passwords should be associated with unique users. Requiring one for each unique user and unique account is overly complex and more difficult to manage for users. This change will make use of password managers easier and sets the groundwork for single-sign-on support which is coming soon in a future release.


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